{"id":393,"date":"2026-05-29T11:56:03","date_gmt":"2026-05-29T09:56:03","guid":{"rendered":"https:\/\/tamada.group\/?page_id=393"},"modified":"2026-05-29T11:56:03","modified_gmt":"2026-05-29T09:56:03","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/tamada.group\/sk\/refund_returns\/","title":{"rendered":"Podmienky vr\u00e1tenia tovaru"},"content":{"rendered":"<h1 data-path-to-node=\"2\"><b data-path-to-node=\"2\" data-index-in-node=\"0\">Preh\u013ead<\/b><\/h1>\r\n<p data-path-to-node=\"3\">Na\u0161e podmienky vr\u00e1tenia tovaru a pe\u0148az\u00ed platia 30 dn\u00ed. Ak od v\u00e1\u0161ho n\u00e1kupu uplynulo viac ako 30 dn\u00ed, nem\u00f4\u017eeme v\u00e1m pon\u00faknu\u0165 pln\u00fa refund\u00e1ciu (vr\u00e1tenie pe\u0148az\u00ed) ani v\u00fdmenu tovaru.<\/p>\r\n<p data-path-to-node=\"4\">Aby bolo mo\u017en\u00e9 tovar vr\u00e1ti\u0165, mus\u00ed by\u0165 nepou\u017e\u00edvan\u00fd a v rovnakom stave, v akom ste ho dostali. Mus\u00ed by\u0165 taktie\u017e v p\u00f4vodnom obale.<\/p>\r\n<p data-path-to-node=\"5\">Nieko\u013eko druhov tovaru je vy\u0148at\u00fdch z mo\u017enosti vr\u00e1tenia. Tovar podliehaj\u00faci skaze, ako s\u00fa potraviny, kvety, noviny alebo \u010dasopisy, nie je mo\u017en\u00e9 vr\u00e1ti\u0165. Taktie\u017e neakceptujeme produkty, ktor\u00e9 s\u00fa int\u00edmnym alebo hygienick\u00fdm tovarom, nebezpe\u010dn\u00e9 materi\u00e1ly alebo hor\u013eav\u00e9 kvapaliny \u010di plyny.<\/p>\r\n<p data-path-to-node=\"6\">\u010eal\u0161ie polo\u017eky, ktor\u00e9 nie je mo\u017en\u00e9 vr\u00e1ti\u0165:<\/p>\r\n<ul data-path-to-node=\"7\">\r\n<li>\r\n<p data-path-to-node=\"7,0,0\">Dar\u010dekov\u00e9 karty \/ pouk\u00e1\u017eky<\/p>\r\n<\/li>\r\n<li>\r\n<p data-path-to-node=\"7,1,0\">Digit\u00e1lny softv\u00e9r na stiahnutie<\/p>\r\n<\/li>\r\n<li>\r\n<p data-path-to-node=\"7,2,0\">Niektor\u00e9 produkty osobnej starostlivosti a hygieny<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-path-to-node=\"8\">Na dokon\u010denie vr\u00e1tenia tovaru vy\u017eadujeme potvrdenie o k\u00fape alebo doklad o n\u00e1kupe (fakt\u00faru\/pokladni\u010dn\u00fd blok).<\/p>\r\n<p data-path-to-node=\"9\">Pros\u00edm, neposielajte zak\u00fapen\u00fd tovar sp\u00e4\u0165 v\u00fdrobcovi.<\/p>\r\n<p data-path-to-node=\"10\">Existuj\u00fa ur\u010dit\u00e9 situ\u00e1cie, kedy sa poskytuje iba \u010diasto\u010dn\u00e1 refund\u00e1cia:<\/p>\r\n<ul data-path-to-node=\"11\">\r\n<li>\r\n<p data-path-to-node=\"11,0,0\">Knihy so zjavn\u00fdmi zn\u00e1mkami pou\u017e\u00edvania<\/p>\r\n<\/li>\r\n<li>\r\n<p data-path-to-node=\"11,1,0\">CD, DVD, VHS kazety, softv\u00e9r, videohry, magnetof\u00f3nov\u00e9 kazety alebo vinylov\u00e9 platne, ktor\u00e9 boli otvoren\u00e9<\/p>\r\n<\/li>\r\n<li>\r\n<p data-path-to-node=\"11,2,0\">Ak\u00fdko\u013evek tovar, ktor\u00fd nie je v p\u00f4vodnom stave, je po\u0161koden\u00fd alebo mu ch\u00fdbaj\u00fa \u010dasti z d\u00f4vodov, ktor\u00e9 nevznikli na\u0161ou chybou<\/p>\r\n<\/li>\r\n<li>\r\n<p data-path-to-node=\"11,3,0\">Ak\u00fdko\u013evek tovar, ktor\u00fd je vr\u00e1ten\u00fd viac ako 30 dn\u00ed po doru\u010den\u00ed<\/p>\r\n<\/li>\r\n<\/ul>\r\n<h1 data-path-to-node=\"13\"><b data-path-to-node=\"13\" data-index-in-node=\"0\">Refund\u00e1cia (Vr\u00e1tenie pe\u0148az\u00ed)<\/b><\/h1>\r\n<p data-path-to-node=\"14\">Hne\u010f ako va\u0161e vr\u00e1tenie tovaru prijmeme a skontrolujeme, po\u0161leme v\u00e1m e-mail s ozn\u00e1men\u00edm, \u017ee sme vr\u00e1ten\u00fd tovar prevzali. Taktie\u017e v\u00e1s budeme informova\u0165 o schv\u00e1len\u00ed alebo zamietnut\u00ed va\u0161ej refund\u00e1cie.<\/p>\r\n<p data-path-to-node=\"15\">Ak bude va\u0161a \u017eiados\u0165 schv\u00e1len\u00e1, vr\u00e1tenie pe\u0148az\u00ed bude spracovan\u00e9 a suma v\u00e1m bude automaticky prip\u00edsan\u00e1 na va\u0161u kreditn\u00fa kartu alebo p\u00f4vodn\u00fa platobn\u00fa met\u00f3du v priebehu ur\u010dit\u00e9ho po\u010dtu dn\u00ed.<\/p>\r\n<h3 data-path-to-node=\"16\"><b data-path-to-node=\"16\" data-index-in-node=\"0\">Oneskoren\u00e1 alebo ch\u00fdbaj\u00faca refund\u00e1cia<\/b><\/h3>\r\n<p data-path-to-node=\"17\">Ak ste peniaze e\u0161te nedostali, najprv si znova skontrolujte svoj bankov\u00fd \u00fa\u010det.<\/p>\r\n<p data-path-to-node=\"18\">N\u00e1sledne kontaktujte spolo\u010dnos\u0165, ktor\u00e1 v\u00e1m vydala kreditn\u00fa kartu \u2013 m\u00f4\u017ee trva\u0165 nejak\u00fd \u010das, k\u00fdm bude refund\u00e1cia ofici\u00e1lne za\u00fa\u010dtovan\u00e1.<\/p>\r\n<p data-path-to-node=\"19\">Potom kontaktujte svoju banku. Spracovanie a prip\u00edsanie platby bankou \u010dasto trv\u00e1 ur\u010dit\u00fa dobu.<\/p>\r\n<p data-path-to-node=\"20\">Ak ste urobili v\u0161etky tieto kroky a refund\u00e1ciu ste st\u00e1le nedostali, kontaktujte n\u00e1s, pros\u00edm, na adrese <b data-path-to-node=\"20\" data-index-in-node=\"103\">info@tamada.group<\/b><\/p>\r\n<h3 data-path-to-node=\"21\"><b data-path-to-node=\"21\" data-index-in-node=\"0\">Z\u013eavnen\u00fd tovar (V\u00fdpredaj)<\/b><\/h3>\r\n<p data-path-to-node=\"22\">Finan\u010dn\u00e9 prostriedky je mo\u017en\u00e9 vr\u00e1ti\u0165 len za tovar v be\u017enej cene. Za z\u013eavnen\u00fd tovar (vo v\u00fdpredaji) nie je mo\u017en\u00e9 peniaze vr\u00e1ti\u0165.<\/p>\r\n<h1 data-path-to-node=\"24\"><b data-path-to-node=\"24\" data-index-in-node=\"0\">V\u00fdmena tovaru<\/b><\/h1>\r\n<p data-path-to-node=\"25\">Tovar vymie\u0148ame iba v pr\u00edpade, ak je chybn\u00fd alebo po\u0161koden\u00fd. Ak ho potrebujete vymeni\u0165 za rovnak\u00fd kus, po\u0161lite n\u00e1m e-mail na adresu <b data-path-to-node=\"25\" data-index-in-node=\"132\">info@tamada.group<\/b> a tovar za\u0161lite na na\u0161u adresu.<\/p>\r\n<h1 data-path-to-node=\"27\"><b data-path-to-node=\"27\" data-index-in-node=\"0\">Dar\u010deky<\/b><\/h1>\r\n<p data-path-to-node=\"28\">Ak bol tovar pri n\u00e1kupe ozna\u010den\u00fd ako dar\u010dek a bol odoslan\u00fd priamo v\u00e1m, dostanete dar\u010dekov\u00fd kredit v hodnote vr\u00e1ten\u00e9ho tovaru. Po prijat\u00ed vr\u00e1ten\u00e9ho tovaru v\u00e1m po\u0161tou (alebo e-mailom) za\u0161leme dar\u010dekov\u00fd poukaz.<\/p>\r\n<p data-path-to-node=\"29\">Ak tovar nebol pri n\u00e1kupe ozna\u010den\u00fd ako dar\u010dek, alebo si darca nechal objedn\u00e1vku posla\u0165 k sebe, aby v\u00e1m ju odovzdal nesk\u00f4r, peniaze vr\u00e1time darcovi a ten sa tak dozvie o va\u0161om vr\u00e1ten\u00ed tovaru.<\/p>\r\n<h1 data-path-to-node=\"31\"><b data-path-to-node=\"31\" data-index-in-node=\"0\">Zasielanie vr\u00e1ten\u00e9ho tovaru<\/b><\/h1>\r\n<p data-path-to-node=\"32\">Ak chcete produkt vr\u00e1ti\u0165, mali by ste ho posla\u0165 po\u0161tou alebo kuri\u00e9rom na na\u0161u adresu.<\/p>\r\n<p data-path-to-node=\"33\">Prepravn\u00e9 n\u00e1klady spojen\u00e9 s vr\u00e1ten\u00edm tovaru zn\u00e1\u0161ate sami. Tieto n\u00e1klady na dopravu sa neprepl\u00e1caj\u00fa. Ak v\u00e1m bud\u00fa vr\u00e1ten\u00e9 peniaze, n\u00e1klady na sp\u00e4tn\u00fa dopravu bud\u00fa odpo\u010d\u00edtan\u00e9 z va\u0161ej refund\u00e1cie.<\/p>\r\n<p data-path-to-node=\"34\">Doba, za ktor\u00fa k v\u00e1m doraz\u00ed vymenen\u00fd produkt, sa m\u00f4\u017ee l\u00ed\u0161i\u0165 v z\u00e1vislosti od miesta v\u00e1\u0161ho bydliska.<\/p>\r\n<p data-path-to-node=\"35\">Ak vraciate drah\u0161\u00ed tovar, mali by ste zv\u00e1\u017ei\u0165 pou\u017eitie sledovanej z\u00e1sielky alebo zak\u00fapenie poistenia dopravy. Nezaru\u010dujeme, \u017ee vami vr\u00e1ten\u00fd tovar skuto\u010dne prevezmeme (ak sa strat\u00ed na ceste k n\u00e1m).<\/p>\r\n<h1 data-path-to-node=\"37\"><b data-path-to-node=\"37\" data-index-in-node=\"0\">Potrebujete poradi\u0165?<\/b><\/h1>\r\n<p data-path-to-node=\"38\">V pr\u00edpade ot\u00e1zok t\u00fdkaj\u00facich sa vr\u00e1tenia tovaru a pe\u0148az\u00ed n\u00e1s kontaktujte na adrese info@tamada.group<\/p>","protected":false},"excerpt":{"rendered":"<p>Preh\u013ead Na\u0161e podmienky vr\u00e1tenia tovaru a pe\u0148az\u00ed platia 30 dn\u00ed. Ak od [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-393","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tamada.group\/sk\/wp-json\/wp\/v2\/pages\/393"}],"collection":[{"href":"https:\/\/tamada.group\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tamada.group\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tamada.group\/sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tamada.group\/sk\/wp-json\/wp\/v2\/comments?post=393"}],"version-history":[{"count":1,"href":"https:\/\/tamada.group\/sk\/wp-json\/wp\/v2\/pages\/393\/revisions"}],"predecessor-version":[{"id":596,"href":"https:\/\/tamada.group\/sk\/wp-json\/wp\/v2\/pages\/393\/revisions\/596"}],"wp:attachment":[{"href":"https:\/\/tamada.group\/sk\/wp-json\/wp\/v2\/media?parent=393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}